We will collect your data if we have one or more of the following reasons; to fulfil a contract with you; when it is our legal duty; when it is in our legitimate interest (which we must define); when you consent.

You have the right to be informed about how we will use your data. We do not sell your data. We will keep your information safe and secure. We provide ways for you to manage and review your marketing choices. We also record when and how we receive consent and what you were told at the time.

Walker & Wilson Estate Agents Limited use your personal data to deliver services to you, to send you information about properties and property related services you may request of us or that we think will be of interest to you, also to conduct searches about your identity, your current and past residential addresses, and your right to live in the UK.

Information about you is shared with partners as described in this policy who have undertaken to hold your personal data in compliance with applicable laws. Where we rely on your consent for direct marketing purposes, you can withdraw this consent at any time.

When you use our products and services, we will ask for personal information such as name; date of birth; home address; contact telephone number; email address; and payment details.

If you don’t provide us with this information, we may not be able to provide you with access to our products or services.

• HMRC, Regulators and other authorities
• Credit Reference and Fraud Prevention Agencies
• A party linked to you (e.g. Joint Applicant)
• If we sell our business, we will only do this if they agree to keep your information safe.

We will use your personal data to send you information about products and services of ours, which may be of interest to you. If you have consented to receive marketing communications, you may opt out at a later date. Instructions on how to do so is set out in the “Your Rights” section of this policy.

Details of third parties who we may share your data with for marketing purposes are set out below.  You can control who we share your data with for marketing purposes.

General Third-Party Data Sharing

Marketing Data Sharing

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information to view or amend, please email or write to us.

We retain your personal data only for as long as we need it to comply with our obligations under The Property Ombudsman Code of Practice and rules set by HMRC.  The retention periods are:

• Seven years for data related to a financial transaction with Walker & Wilson Estate Agents Limited (such as an Instruction to market a property)
• Six years for data related to a property transaction (such as a Valuation, Offer or Viewing)
• Five years for data related to our obligations under Anti-Money Laundering regulations
• 18 months for other personal data not covered by one of the above.

Firstly, we must verify the identity of the person making the request using “reasonable means”.

We will supply a copy of information free of charge. We can charge a fee when a request is manifestly unfounded, excessive, or repetitive therefore we can charge a fee where we have already supplied the information.

We will supply information within one month however this can be extended by up to 2 months if during that month the request is considered complex and/or numerous, and if we do, we must explain why.

A computer “cookie” is more formally known as an HTTP cookie, a web cookie, an Internet cookie, or a browser cookie. The name is a shorter version of “magic cookie,” which is a term for a packet of data that a computer receives, then sends back without changing or altering it. No matter what it’s called, a computer cookie consists of information. When you visit a website, the website sends the cookie to your computer. Your computer stores it in a file located inside your web browser.  (To help you find it, this file is often called “Cookies.”). If you agree, we will store these cookies on your browser or hard drive when you visit our website. We use the following four types of cookie:

Strictly Necessary Cookies
These cookies are essential to make our website work. Without these cookies, our website cannot operate effectively – Examples are ‘Let Us Call You’ and ‘Contact Us Enquiry Form’.

Analytical and Performance Cookies
These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your website experience. These cookies do not collect information that identifies you, instead they aggregate masses of data to provide information about how our website is performing.

Functionality Cookies
When you are browsing these cookies remember your preferences and help improve your website experience. These include things like remembering your browsing and language preferences or your chosen image size, meaning we can serve you the best possible experience each time you visit our site.

Targeted Advertising Cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We use this information to deliver advertisements which are more relevant to you. For example, location information, buying or selling status. We may also share this information with third parties for this purpose and you may see our advertisements while using other third-party websites.

By using our website, you agree to us placing these sorts of cookies on your device and accessing them when you visit our website in the future. You can delete any cookies that are already on your device through your browser and opt-out of targeted advertising cookies here.

To make full use of your online experience, your computer or device will need to accept cookies. If cookies are not enabled on your computer or device, you will be unable to use functionalities such as ‘Let Us Call You’ and ‘Contact Us Enquiry Form’ or receive an experience personalised to you.

You can enable, disable and delete cookies through your browser. If you choose to disable cookies, our website may not operate correctly. If you choose to delete your cookies, you may have to update your preferences with us again and the experience you receive upon returning to our site for the first time may be slightly degraded until our cookies update with your preferences again.

Our website contains links to other websites. This Privacy Policy only applies to this website therefore when you link to other websites you should read their own privacy policies.

In addition to the rights which we have told you about elsewhere in this policy, you have the following rights:

• Under certain circumstances the right to object to the rectification or erasure of your personal data.
• Under certain circumstances the right to object to our processing your personal data or to restrict our processing of it.
• Where you have given consent to any processing (including marketing) the right to withdraw that consent at any time (but this doesn’t affect processing which we have done on that basis prior to you withdrawing consent).

Please contact us if you have any questions about our policy or any information we hold about you or you wish to amend your consents.

You can email us at enquiries@walkerandwilsonestaateagents.co.uk OR

Write to us at Walker & Wilson Estate Agents Limited, Unit 5 United Business Park, Lowfields Road, Leeds, LS12 6UB

If you have any concerns or a complaint regarding our privacy policy, please visit the Complaints page on our website.